This page (together with the documents referred to on it) tells you (“you” means the individual reading these terms and conditions) the terms and conditions on which we (“we”, “us”, “our” and “ECA” means the Eurasian Compliance Association) offer subscriptions for membership of ECA and is to be read in conjunction with our General Terms & Conditions of Business and Website Use www.EA-compliance.org   (“General Terms”). If there is an inconsistency between any of the provisions of this agreement and the General Terms, the provisions of these terms and conditions shall prevail.

Please read these terms and conditions carefully before applying to become a member of ECA on our Website. You should understand that by applying to become a member of ECA, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

  1. New membership applications

To become a member of ECA, please follow the instructions at the following link: www.EA-copmpliane.org/membership/Why-Join-ECA/How-to-Join/. Please note that all future communications and membership documents will be addressed to you according to the way that you enter your name on the online application form.

You can also apply to be a member by email by filling out the membership application form which can be downloaded from the Website at the following link: www.EA-compliance.org/membership/Why-Join-ECA/How-to-become-a-ECA-Member/, following the instructions on where to send the completed form and how to make payment.

When joining as a member online, a contract is made between you and ECA when your membership registration has been completed, payment has been received in full and a membership number has been automatically generated and emailed to you.

When joining as a member, a contract is made between you and ECA upon the successful processing of your application form, when payment has been received in full.

We aim to process membership applications within three to five working days. If you become aware of any errors on your membership application form subsequent to submitting it to ECA, please contact the Customer Response Centre (CRC) Team at crc@EA-compliance.org

Leading global excellence in Governance, Risk and Compliance (GRC)

  1. Membership renewals

If you are already a member and wish to renew your membership, please log onto the MyECA area of the Website and follow the instructions on how to renew your membership. Do not complete the membership application form above as this could result in a duplicate membership record being established.

  1. Lapsed memberships

If your membership has lapsed for a period of 3 (three) months or more, you will be required to re-join, clearly stating your original membership number and to pay a re-join fee. In order to reactivate your lapsed membership, please go online and follow instructions to re-join ECA ensuring you quote your membership number to enable all your records to be safely restored. Members can avoid this re-join fee by ensuring they follow instructions and reminders to keep their membership up to date.

  1. How to Pay

If you are joining ECA by online application, you can only pay by credit or debit card. We accept, Visa, Mastercard, Maestro AND STRIPE.

Other payment methods

Payments for paper applications can be made in the following ways:

  • Direct bank transfer to the ECA bank account, details of which can be provided upon request; or
  • If you are an existing member of ECA, using any credit that you have standing on your ECA account.

You are advised to notify the CRC Team in advance if you wish to pay for your membership by direct bank transfer to ensure the swift processing of your application. Ensure your ECA membership number (if you have it) is included as reference number and please provide a copy of the bank receipt to crc@EA-compliance.org. Your membership application or renewal will not be processed until full payment is received.

Please note that for membership applications sent to ECA, we do not accept payment by cash or payments in any currency other than UK pounds sterling.

Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. ECA will not accept any liability for costs incurred as a result of applications deemed void in this manner.

ECA reserves the right to request further evidence to support your application.

If you have any questions, or require assistance, please contact the CRC Team at crc@EA-compliance.org

All membership fees quoted are for annual subscriptions and we will contact you when your subscription is due for renewal. If paying by direct debit, your membership will automatically renew after one year, and the direct debit will continue to come out of your bank account. If you cancel your direct debit, your membership will be at risk.

If payment is made via a credit card or charge card, a non-refundable 2% fee will be added at the payment stage.

  1. Cancellation of membership

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you have 14 working days from the date of confirmation of your new membership in which to cancel your subscription. For online applications, this will be the day on which you are notified by email/text message that your membership registration has been completed.

You can notify us of your wish to cancel your new membership by emailing the CRC Team at crc@EA-compliance.org

If you wish to exercise your right to cancel your membership, ECA will refund the full cost. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, a refund will be made by direct bank transfer (bank transfers will be deducted from the refund amount to cover the transfer) to a bank account that you elect or by crediting your ECA account.

The above cancellation rights only apply to new membership applications and will not apply to renewals of existing memberships.

  1. Notices

A notice given to ECA under or in connection with these terms and conditions shall be in writing and sent to ECA at the address (which is detailed in clause 8) or as otherwise notified in writing to us.

The following table sets out methods by which a notice may be sent and, if sent by that method, the corresponding deemed delivery date and time:

Delivery method Deemed delivery date and time
Email transmission On receipt or at the time the notice is left at the ECA email address
Pre-paid first class post or other next working day delivery service providing proof of postage 9.00 am on the second Business Day after ECA receives posting or at the time recorded by the delivery service


For the purpose of the above and calculating deemed receipt:

  • all references to time are to local time in the place of deemed receipt; and
  • if deemed receipt would occur in the place of deemed receipt on a Saturday or Sunday or a public holiday when banks are not open for business, deemed receipt is deemed to take place at 9.00 am on the day when business next starts in the place of receipt.

This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

  1. Data Protection Statement

ECA is legally bound by the provisions of the UK Data Protection Act 1998 and keeps any personal data concerning you in confidence. A full description of the ECA Code of Practice for Data Protection can be found on the website www.EA-compliance.org

  1. ECA bank details

Name of Bank

Metro Bank plc


Metro Bank plc.

The Townhouse, The Broadway
Ealing, Greater London, W5 5JN, UK

Account Name


Account Number


Sort Code






Please email a copy of your bank receipt to our Customer Response Centre (crc@EA-compliance.org) ensuring you quote your full name and/or your ECA membership number.


  1. Contact details for membership applications

Email enquiries: crc@EA-compliance.org


Customer Response Centre

Address: Kemp House, 152 City Road, London, United Kingdom

  1. Complaints

At ECA we are committed to providing a high standard of customer care. If you are not happy with any element of the customer service that you have received from the CRC Team, please contact:

ECA Customer Services


  1. Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.